Terms & Conditions

Last Updated: 2025

1. Service Agreement

By engaging Ponbizhi for auto service, you agree to these terms. Services are provided as described on our website and agreed upon in writing.

2. Liability & Warranties

Ponbizhi performs all work with professional expertise. We are not liable for pre-existing vehicle damage, loss of personal items, or consequential damages. Warranty on parts and labor is as specified per service invoice.

3. Payment Terms

Payment is due upon service completion unless otherwise agreed. We accept cash, credit/debit cards, and bank transfers. Late payments may incur additional charges.

4. Cancellation Policy

Cancellations made 48 hours before appointment incur no penalty. Cancellations within 48 hours are subject to 50% service charge. No-shows forfeit 100% of booking value.

5. Data Protection (GDPR Compliant)

We collect personal data (name, contact, vehicle info) solely for service delivery. Your data is encrypted and never shared with third parties without consent. See our Privacy Policy for full details.

6. Limitation of Liability

Ponbizhi's total liability is limited to the cost of the service rendered. We disclaim all implied warranties beyond express written agreements.

7. Dispute Resolution

Disputes shall be resolved through amicable discussion. If unresolved, parties agree to arbitration under Malaysian law.

8. Changes to Terms

We reserve the right to update these terms at any time. Continued service use constitutes acceptance of revised terms.

For questions, contact us at contact@ponbizhi.lol or 125 Jalan Bukit Bintang, Kuala Lumpur, 55100, Malaysia.